Zendesk Plans Pricing
Zendesk is a per-agent, per-month seat-based subscription with two plan families (Suite and Support) and AI / quality / WFM / contact-center add-ons. API access is included with every paid plan; per-plan API request rate limits scale with the tier (covered in rate-limits/) and a separate "High Volume API" add-on lifts qualifying plans to 2,500 req/min.
Plans
Entry Support-only tier with email / social / basic ticketing.
- Email and social messaging support
- Pre-defined responses
- Ticket routing and automations
- Basic analytics
Entry Suite tier with messaging, telephony, and AI agents.
- Essential AI agents and generative replies
- Knowledge builder
- Messaging and live chat
- Social messaging
- Telephony
Most-popular Suite tier — Copilot tools, multi-help-center, IVR, SLAs, HIPAA.
- Copilot tools
- Up to 5 help centers
- Customizable reporting
- App builder
- CSAT surveys
- Skills-based routing and IVR
- SLAs
- HIPAA compliance
Enterprise Suite tier — sandbox, audit logs, dynamic workspaces.
- Up to 300 help centers
- Approval workflows
- Sandbox environment
- Audit logs
- Dynamic workspaces
- Ticket queues
Pre-bundled Suite + Copilot tiers combining Suite features with the Copilot add-on.
- Suite features at the corresponding tier
- Copilot tooling
Per-agent add-ons that can be attached to qualifying Suite / Support plans.
- Per-agent add-on entitlements
Lifts qualifying plans to 2,500 req/min on the API. Available on Growth+ (Suite) or Professional+ (Support); minimum 10 agent seats. Pricing is quoted by Zendesk Sales (not on the public price card).
- 2,500 API requests / minute
- 10 agent-seat minimum