Microsoft Dynamics Plans Pricing
Microsoft Dynamics is the legacy umbrella brand that today is delivered as Dynamics 365 — a portfolio of cloud business applications licensed per user per month with a 'first app full price, attach apps reduced' qualifying-offer model. Sales, Customer Service, Field Service, Finance, Supply Chain, Commerce, Project Operations, and Customer Insights are sold as separate apps. Business Central serves SMB ERP. Dynamics 365 Contact Center and Sales Copilot add agentic / Copilot-priced capabilities. Older on-prem Dynamics GP / NAV / SL / AX / CRM are in extended support; new licenses are no longer sold.
Plans
SMB sales force automation. Lead/opp/account management, basic forecasting.
- Lead / opportunity / account / contact
- Sales literature
- 5,000 records storage
Full enterprise sales — pipeline analytics, gamification, embedded intelligence, product catalogs.
- Embedded intelligence
- Forecasting
- Sales accelerator
Sales Enterprise + Sales Insights / Conversation Intelligence.
- Conversation Intelligence
- Predictive scoring
- Relationship Analytics
Case management + knowledge for SMB.
- Case management
- Knowledge base
Omnichannel-ready, full case management, SLA enforcement, customer voice.
- SLAs / entitlements
- Routing
- Customer Voice surveys
Dispatch, scheduling, and on-site service.
- Resource scheduling
- Mobile field tech app
- IoT integration
Enterprise financial management — GL, AP, AR, fixed assets, planning.
- GL / AP / AR / fixed assets
- Multi-entity / multi-currency
Inventory, warehousing, manufacturing, demand planning.
- Warehouse management
- Production scheduling
- Demand forecasting
SMB ERP — financials, supply chain, sales, project management.
- Financial management
- Sales & purchasing
- Inventory & project management
Essentials + Service Management + Manufacturing.
- Manufacturing
- Service management
- All Essentials capabilities
Light/read access for occasional users.
- Read access
- Approve workflows
- Limited write
Customer Data Platform; priced per tenant per month per profile band.
- Customer Data Platform
- Predictive churn / lifetime value
- Real-time segmentation (Journeys add-on)
Negotiated rates via EA / MCA / CSP. Multi-app discounts beyond the qualifying-offer attach pricing.
- Volume tiering
- Bundled with M365 / Power Platform
- Dedicated technical account management