Gladly Plans Pricing
Reconciled plans and per-seat / per-minute pricing for the Gladly customer-service platform. Sourced from public reporting (ringly.io, hiverhq.com, smbguide.com), Gladly help docs (voice & SMS usage costs), and apitracker.io.
Gladly Plans Pricing is the machine-readable pricing-plan profile for Gladly on the APIs.io network, conforming to the API Commons Plans specification.
It defines 7 plans, covering subscription, usage-based, and contact tiers, with named plans including Hero, Superhero, Sidekick AI, Voice AI Add-on, Voice — Toll-Free Inbound, and 2 more.
Tagged areas include Customer Service, CX, Contact Center, and AI.
Plans
Entry-level Gladly Hero (agent workspace) package. Minimum 10 users, billed annually.
- Unified customer view across voice, chat, SMS, email, and social
- Conversation timeline and customer history
- Topics, audiences, and inbox routing
- Standard reporting
- REST API access
Superhero package adds advanced routing, expanded integrations, and full reporting. Minimum 45 users, billed annually.
- Everything in Hero
- Advanced routing and rules
- Custom integrations via App Platform
- Expanded reporting
- Sandbox environment
Gladly's AI customer service agent, priced per resolved conversation. Stacks on top of Hero or Superhero.
- AI agent across chat, email, and SMS
- Plain-English "Guides" for behavior configuration
- Hand-off to human agents with full context
- Reads from the Answers knowledge base
Voice AI usage charge for inbound calls handled by Sidekick AI on the voice channel.
Per-minute charge for inbound toll-free voice calls into Gladly numbers.
Per-message SMS charge; price varies by number type (local long code vs short code vs toll-free).
Custom enterprise pricing for large brands; includes negotiated seat counts, dedicated CSM, SSO, audit logs, and procurement terms.
- Negotiated seat pricing
- SSO / SAML
- Audit logs
- Dedicated CSM and onboarding
- SLAs and procurement-friendly contracts