Customer.io · Pricing Plans
Customer Io Plans Pricing
Customer.io is tiered SaaS (Essentials, Premium, Enterprise) with quotas on profiles and monthly email volume; overages bill at per-profile and per-1K-email rates. AI Agent credits are an add-on. Premium and Enterprise are minimum-commitment annual plans with custom volume.
3 Plans
API Commons Plans
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Customer Data PlatformMarketing AutomationMessagingEmailEvent Tracking
Plans
Essentials
subscription
Self-serve starter tier; 5,000 profiles and 1M monthly emails included.
Monthly platform fee (month · month)
100.00 USD
Included profiles (profile · month)
included USD
Included email volume (email · month)
included USD
Profile overage (profile · month)
0.009 USD
Email overage (email · month)
0.12 USD
AI credits add-on (credit · usage)
10.00 USD
- Visual workflow builder
- AI Agent (core execution skills)
- 2 object types
- Basic data integrations
- Email and community support
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API
Premium
subscription
Annual contract starting at $1,000/month; custom profile and email volumes.
Monthly platform fee (month · month)
1000.00 USD
Custom profile volume (profile · month)
custom USD
Custom email volume (email · month)
custom USD
- Everything in Essentials
- 10 object types
- Elevated AI Agent limits
- Daily routines
- Premium chat / email support
- 90-day onboarding
- HIPAA compliance
- Premium data integrations
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API
Enterprise
enterprise
Custom-priced. Best per-unit rates for highest profile and email volumes.
Custom platform fee (month · month)
custom USD
Custom profile volume (profile · month)
custom USD
- Everything in Premium
- Custom AI Agent execution skills
- Priority technical support
- Migration support
- Dedicated Customer Success Manager
- Dedicated hardware
- Audit logging
- Dedicated implementation specialist
- Shared Slack channel
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API