Amazon Connect · Pricing Plans
Amazon Connect Plans Pricing
Amazon Connect uses fully usage-based pricing with no minimums, no long-term contracts, and no seat-based licensing. Communication channels are billed per-message or per-minute (Voice $0.038/min, Chat $0.010/message, Email $0.080/message, SMS & 3P Messaging $0.014/message). All AI capabilities - agentic self-service, real-time agent assist, conversational analytics, predictive insights, forecasting, scheduling - are included in the channel pricing. Pricing varies by region and third-party provider.
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Plans
Amazon Connect Pay-As-You-Go
pay-as-you-go
Default Amazon Connect pricing model - no minimums, no long-term contracts, no seat licensing. All communication channels and AI capabilities are billed per usage.
Voice (per minute) (minute · month)
$0.038 per minute USD
Chat (per message) (message · month)
$0.010 per message USD
Email (per message) (message · month)
$0.080 per message USD
SMS & 3P Messaging (per message) (message · month)
$0.014 per message USD
Included AI Capabilities (month · month)
included USD
- Voice (PSTN + WebRTC)
- Chat
- SMS & 3P Messaging
- Agentic Self-Service
- Pre-Built AI Agents
- Real-Time Agent Assist
- AI-Powered Manager Assist
- Conversational Analytics
- Post-Contact Summaries
- Predictive Insights
- Forecasting
- Agent Scheduling
- Automated Coaching Feedback
- Back-Office Automation (preview)
- Unified Observability
- Customer Data Management
- No Minimums
- No Long-Term Contracts
- No Seat-Based Licensing